Cancellation and Refund Policy

Last Updated: July 22, 2026

1. Scope

This policy applies to paid subscriptions purchased through AdaptSHSAT (a product of AdaptSage), including Student Pro, Tutor Pro, and tutoring center plans. It supplements Section 11 of our Terms of Service. Where an invoice, order form, or written center agreement states different terms, that document controls for that customer.

Payments are processed by Stripe. AdaptSHSAT does not store full card numbers.

2. How to cancel

Self-serve subscriptions can be canceled at any time, and the fastest route is always in the app:

• Students and parents: Settings → Subscription → Manage subscription.
• Tutors: Tutor Settings → Subscription → Manage subscription.
• Directors and centers: Director Settings → Subscription → Manage subscription, or reply to your center agreement contact.

That button opens the Stripe billing portal for your account, where you can cancel the subscription, update the card on file, and download past invoices. If you cannot reach the portal, email [email protected] from the address on the account and we will cancel it for you. We treat the timestamp of your email as the cancellation request time.

3. When cancellation takes effect

Cancellation stops future renewals. It does not cut off access you have already paid for.

• Monthly plans: paid features stay available until the end of the current monthly billing period. The subscription then ends and the account moves to the Free plan.
• Annual plans: paid features stay available until the end of the current annual term.
• Partial periods are not prorated. Canceling mid-period does not generate a partial-month credit, except where Section 4 or applicable law provides a refund.
• You can resubscribe at any time. Pricing available at that time applies; a promotional or first-month price that has already been used is not repeated.

4. Refunds

We would rather refund an unhappy family than keep the money.

• 7-day refund window. Request a refund within 7 days of the first paid charge on an account and we refund that charge in full.
• Accidental renewals. If a renewal charge was not intended and the plan has not been meaningfully used in that new billing period, contact us within 14 days of the charge and we will refund it.
• Duplicate or incorrect charges. Refunded in full whenever they occur, with no time limit.
• Extended outages. If a paid feature is unavailable for a prolonged period due to a fault on our side, we issue a prorated credit or refund for the affected time.
• Outside those cases, charges for periods already elapsed are generally non-refundable, since the service was available for the whole period.

Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days, depending on the bank.

5. First-month pricing and promotions

Some student accounts qualify for a reduced first month (for example, $24 for the first month after completing the free diagnostic, then the standard monthly price afterward). Promotional pricing applies only to the billing period stated at checkout. Canceling and resubscribing does not restart a promotional price, and a promotional period does not change the cancellation rights described above.

6. Score-improvement guarantee

The score-improvement guarantee is a separate remedy from this policy. It is fulfilled as an extension of paid access rather than a cash refund, and it requires the stated conditions to be met. A subscription that is canceled before the guarantee window ends does not qualify. See the guarantee terms on the pricing page.

7. What happens to your data

Canceling a subscription does not delete your account or your work. Practice history, mock results, and the mistake journal remain associated with the account, and free features stay available. Content that requires a paid plan becomes read-only or locked until you resubscribe.

If you also want the account and its data deleted, that is a separate request: use Settings → Delete account, or email us. Deletion is described in our Privacy Policy.

8. Cancellation by AdaptSHSAT

We may suspend or cancel a paid subscription if fees are unpaid after a failed payment and reasonable notice, if the account violates the Terms of Service, or if we discontinue a plan. If we discontinue a plan or cancel an account that is in good standing, we refund the unused portion of the period already paid.

9. Failed payments

If a renewal payment fails, Stripe retries the charge over several days and emails the address on file. Paid access may be paused while the payment is outstanding. If the payment still cannot be collected, the subscription ends and the account moves to the Free plan; no cancellation fee applies.

10. Contact

Questions, refund requests, or billing corrections:

AdaptSHSAT
Email: [email protected]
Website: adaptshsat.com

Nothing in this policy limits rights you may have under applicable consumer protection law, including New York State law.